Terms & Conditions

Pricing is in CAD dollars.

We accept the following payment methods: PayPal, Visa, American Express,  and MasterCard. Visa Debit and MasterCard Debit are also accepted payment options.

Shipping

We are happy to offer FREE shipping to our valued customers. Shipment time varies per address, but approximately take within 4-8 business days. Please note, If the recipient is in a remote location, there may be a delay in shipping time. We can provide shipments to apartment buildings and PO Boxes. If you are wanting the package faster, we do ask that you please provide an alternative address to expedite the shipping time. For any questions regarding the address on file, we will contact you with the information you've provided to us.  We will keep the recipient up to date when the order is confirmed, and the order is complete, in which the recipient will be provided with a tracking number. Shipping fees for returns and exchanges will be at the expense of the customer.

Security & Privacy Policy 

At Barrie Orthotics Lab, we take your information seriously, and ensure your personal information is responsibly protected. Your personal information that you provide to us is kept confidential and never sold/shared.

Credit card information is never retained or stored for your protection.

Exchanges

Exchanges are welcomed at Barrie Orthotics Lab. If you have ordered the wrong size or product and require an exchange please email admin@barrieorthoticslab.com. If you are returning a product, it will be at the buyers responsibility for all shipping and duties. 

Warranty issues can be sent to admin@barrieorthoticslab.com.

Returns

Please send your request to admin@barrieorthoticslab.com for the returns department to begin the process, along with your name, shipping address, and order number. Please provide the original packaging with your return if at all possible. 

Items on Backorder

Barrie Orthotics Lab tries to ensure all items are always in stock, but that isn't always the case simply due to inventory and supply and demand on certain items which results in backordered products. Backordered products will be shipped as soon as possible and updates will be provided to you as they come. 

Our Guarantee to You 

Barrie Orthotics Lab is proud to offer a 30-Day Money Back Guarantee.  If within this time frame you are unsatisfied with your purchase, please send it back to us for a full refund on the product. Please note, that the following items do not qualify for the 30 days of money back guarantee:
-Custom Knee Braces.
-TENS units.
-Cold Therapy Products.

Refund will be applied once the product has arrived within our facility.